A lot of chatter in the larger design and development community has been either “AI is the coolest” or “AI is shite and I want nothing to do with it.”

Tobias van Schneider puts it plainly:

AI is here to stay.

Resistance is futile. Doesn't matter how we feel about it. AI has arrived, and it's going to transform every industry, period. The ship has sailed, and we're all along for the ride whether we like it or not. Not using AI in the future is the equivalent to not using the internet. You can get away with it, but it's not going to be easy for you.

He goes on to argue that craftspeople have been affected the most, not only by AI, but by the proliferation of stock and templates:

The warning signs have been flashing for years. We've witnessed the democratization of design through templates, stock assets, and simplified tools that turned specialized knowledge into commodity. Remember when knowing Photoshop guaranteed employment? Those days disappeared years ago. AI isn't starting this fire, it's just pouring gasoline on it. The technical specialist without artistic vision is rapidly becoming as relevant as a telephone operator in the age of smartphones. It's simply not needed anymore.

But he’s not all doom and gloom.

If the client could theoretically do everything themselves with AI, then why hire a designer?

Excellent question. I believe there are three reasons to continue hiring a designer:

1. Clients lag behind. It'll takes a few years before they fully catch up and stop hiring creatives for certain tasks, at which point creatives have caught up on what makes them worthy (beyond just production output).

2. Clients famously don't know what they want. That's the primary reason to hire a designer with a vision. Even with AI at their fingertips, they wouldn't know what instructions to give because they don't understand the process.

3. Smart clients focus on their strengths and outsource the rest. If I run a company I could handle my own bookkeeping, but I'll hire someone. Same with creative services. AI won't change that fundamental business logic. Just because I can, doesn't mean I should.

And finally, he echoes the same sentiment that I’ve been saying (not that I’m the originator of this thought—just great minds think alike!):

What differentiates great designers then?

The Final Filter: taste & good judgment

Everyone in design circles loves to pontificate about taste, but it's always the people with portfolios that look like a Vegas casino who have the most to say. Taste is the emperor's new clothes of the creative industry, claimed by all, possessed by few, recognized only by those who already have it.

In other words, as designers, we need to lean into our curation skills.

Travis Bumgarner:

The people of Mexico, without asking anybody, chose bright colors to paint their houses. I fell in love. Every time I pass by a colorful house, I feel inspired.

It’s color palettes based on random houses in Mexico.

The fall of Sonos isn’t as simple as a botched app redesign. Instead, it is the cumulative result of poor strategy, hubris, and forgetting the company’s core value proposition. To recap, Sonos rolled out a new mobile app in May 2024, promising “an unprecedented streaming experience.” Instead, it was a severely handicapped app, missing core features and broke users’ systems. By January 2025, that failed launch wiped nearly $500 million from the company’s market value and cost CEO Patrick Spence his job.

What happened? Why did Sonos go backwards on accessibility? Why did the company remove features like sleep timers and queue management? Immediately after the rollout, the backlash began to snowball into a major crisis.

As a designer and longtime Sonos customer who was also affected by the terrible new app, a little piece of me died inside each time I read the word “redesign.” It was hard not to take it personally, knowing that my profession could have anything to do with how things turned out. Was it really Design’s fault?

I was sitting on a barstool next to my wife in a packed restaurant in Little Italy. We were the lone Kansas City Chiefs supporters in a nest full of hipster Philadelphia Eagles fans. After Jon Batiste finished his fantastic rendition of the national anthem, and the teams took the field for kickoff, I noticed something. The scorebug—the broadcast industry’s term for the lower-third or chyron graphic at the bottom of the screen—was different, and in a good way.

I posted about it seven minutes into the first quarter, saying I appreciated “the minimalistic lower-thirds for this Super Bowl broadcast.” It was indeed refreshing, a break from the over-the-top 3D-animated sparkling. I thought the graphics were clear and utilitarian while being exquisitely-designed. They weren’t distracting from the action. As with any good interface design, this new scorebug kept the focus on the players and the game, not itself. I also thought they were a long-delayed response to Apple’s Friday Night Baseball scorebug.

In the early 2000s to the mid-oughts, every designer I knew wanted to be featured on the FWA, a showcase for cutting-edge web design. While many of the earlier sites were Flash-based, it’s also where I discovered the first uses of parallax, Paper.js, and Three.js. Back then, websites were meant to be explored and their interfaces discovered.

One of my favorite sites of that era was Burger King’s Subservient Chicken, where users could type free text into a chat box to command a man dressed in a chicken suit. In a full circle moment that perfectly captures where we are today, we now type commands into chat boxes to tell AI what to do.

I love this essay from Baldur Bjarnason, maybe because his stream of consciousness style is so similar to my own. He compares the rapidly changing economics of web and software development to the film, TV, and publishing industries.

Before we get to web dev, let's look at the film industry, as disrupted by streaming.

Like, Crazy Rich Asians made a ton of money in 2018. Old Hollywood would have churned out at least two sequels by now and it would have inspired at least a couple of imitator films. But if they ever do a sequel it’s now going to be at least seven or even eight years after the fact. That means that, in terms of the cultural zeitgeist, they are effectively starting from scratch and the movie is unlikely to succeed.

He's not wrong.

Every Predator movie after the first has underperformed, yet they keep making more of them. Completed movies are shelved for tax credits. Entire shows are disappeared [from] streamers and not made available anywhere to save money on residuals, which does not make any sense because the economics of Blu-Ray are still quite good even with lower overall sales and distribution than DVD. If you have a completed series or movie, with existing 4K masters, then you’re unlikely to lose money on a Blu-Ray.

I'll quibble with him here. Shows and movies disappear from streamers because there's a finite pot of money from subscriber revenue. So removing content will save them money. Blu-Ray is more sustainable because it's an additional purchase.

OK, let's get back to web dev.

He points out that similar to the film and other creative industries, developers fill their spare time with passion projects. But their day jobs are with tech companies and essentially subsidize their side projects.

And now, both the creative industries proper and tech companies have decided that, no, they probably don’t need that many of the “grunts” on the ground doing the actual work. They can use “AI” at a much lower cost because the output of the “AI” is not that much worse than the incredibly shitty degraded products they’ve been destroying their industries with over the past decade or so.

Bjarnason ends with seven suggestions for those in the industry. I'll just quote one:

Don’t get tied to a single platform for distribution or promotion. Every use of a silo should push those interested to a venue you control such as a newsletter or website.

In other words, whatever you do, own your audience. Don't farm that out to a platform like X/Twitter, Threads, or TikTok.

Of course, there are a lot of parallels to be drawn between what's happening in the development and software engineering industries to what's happening in design.