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A cut-up Sonos speaker against a backdrop of cassette tapes

When the Music Stopped: Inside the Sonos App Disaster

The fall of Sonos isn’t as simple as a botched app redesign. Instead, it is the cumulative result of poor strategy, hubris, and forgetting the company’s core value proposition. To recap, Sonos rolled out a new mobile app in May 2024, promising “an unprecedented streaming experience.” Instead, it was a severely handicapped app, missing core features and broke users’ systems. By January 2025, that failed launch wiped nearly $500 million from the company’s market value and cost CEO Patrick Spence his job.

What happened? Why did Sonos go backwards on accessibility? Why did the company remove features like sleep timers and queue management? Immediately after the rollout, the backlash began to snowball into a major crisis.

A collage of torn newspaper-style headlines from Bloomberg, Wired, and The Verge, all criticizing the new Sonos app. Bloomberg’s headline states, “The Volume of Sonos Complaints Is Deafening,” mentioning customer frustration and stock decline. Wired’s headline reads, “Many People Do Not Like the New Sonos App.” The Verge’s article, titled “The new Sonos app is missing a lot of features, and people aren’t happy,” highlights missing features despite increased speed and customization.

A futuristic scene with a glowing, tech-inspired background showing a UI design tool interface for AI, displaying a flight booking project with options for editing and previewing details. The screen promotes the tool with a “Start for free” button.

Beyond the Prompt: Finding the AI Design Tool That Actually Works for Designers

There has been an explosion of AI-powered prompt-to-code tools within the last year. The space began with full-on integrated development environments (IDEs) like Cursor and Windsurf. These enabled developers to use leverage AI assistants right inside their coding apps. Then came a tools like v0, Lovable, and Replit, where users could prompt screens into existence at first, and before long, entire applications.

A couple weeks ago, I decided to test out as many of these tools as I could. My aim was to find the app that would combine AI assistance, design capabilities, and the ability to use an organization’s coded design system.

While my previous essay was about the future of product design, this article will dive deep into a head-to-head between all eight apps that I tried. I recorded the screen as I did my testing, so I’ve put together a video as well, in case you didn’t want to read this.

Surreal black-and-white artwork of a glowing spiral galaxy dripping paint-like streaks over a city skyline at night.

Why I’m Keeping My Design Title

In the 2011 documentary Jiro Dreams of Sushi, then 85 year-old sushi master Jiro Ono says this about craft:

Once you decide on your occupation… you must immerse yourself in your work. You have to fall in love with your work. Never complain about your job. You must dedicate your life to mastering your skill. That’s the secret of success and is the key to being regarded honorably.

Craft is typically thought of as the formal aspects of any field such as design, woodworking, writing, or cooking. In design, we think about composition, spacing, and typography—being pixel-perfect. But one’s craft is much more than that. Ono’s sushi craft is not solely about slicing fish and pressing it against a bit of rice. It is also about picking the right fish, toasting the nori just so, cooking the rice perfectly, and running a restaurant. It’s the whole thing.

Colorful illustration featuring the Figma logo on the left and a whimsical character operating complex, abstract machinery with gears, dials, and mechanical elements in vibrant colors against a yellow background.

Figma Make: Great Ideas, Nowhere to Go

Nearly three weeks after it was introduced at Figma Config 2025, I finally got access to Figma Make. It is in beta and Figma made sure we all know. So I will say upfront that it’s a bit unfair to do an official review. However, many of the tools in my AI prompt-to-code shootout article are also in beta. 

Since this review is fairly visual, I made a video as well that summarizes the points in this article pretty well.

Francesca Bria and her collaborators analyzed open-source datasets of “over 250 actors, thousands of verified connections, and $45 billion in documented financial flows” to come up with a single-page website visually showing such connections.

J.D. Vance, propelled to the vice-presidency by $15 million from Peter Thiel, became the face of tech-right governance. Behind him, Thiel’s network moved into the machinery of the state.

Under the banner of “patriotic tech”, this new bloc is building the infrastructure of control—clouds, AI, finance, drones, satellites—an integrated system we call the Authoritarian Stack. It is faster, ideological, and fully privatized: a regime where corporate boards, not public law, set the rules.

Our investigation shows how these firms now operate as state-like powers—writing the rules, winning the tenders, and exporting their model to Europe, where it poses a direct challenge to democratic governance.

Infographic of four dotted circles labeled Legislation, Companies, State, and Kingmakers containing many small colored nodes and tiny profile photos.

The Authoritarian Stack

How Tech Billionaires Are Building a Post-Democratic America — And Why Europe Is Next

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Illustration of people working on laptops atop tall ladders and multi-level platforms, symbolizing hierarchy and competition, set against a bold, abstract sunset background.

The Design Industry Created Its Own Talent Crisis. AI Just Made It Worse.

This is the first part in a three-part series about the design talent crisis. Read Part II and Part III.

Part I: The Vanishing Bottom Rung

Erika Kim’s path to UX design represents a familiar pandemic-era pivot story, yet one that reveals deeper currents about creative work and economic necessity. Armed with a 2020 film and photography degree from UC Riverside, she found herself working gig photography—graduations, band events—when the creative industries collapsed. The work satisfied her artistic impulses but left her craving what she calls “structure and stability,” leading her to UX design. The field struck her as an ideal synthesis, “I’m creating solutions for companies. I’m working with them to figure out what they want, and then taking that creative input and trying to make something that works best for them.”

Since graduating from the interaction design program at San Diego City College a year ago, she’s had three internships and works retail part-time to pay the bills. “I’ve been in survival mode,” she admits. On paper, she’s a great candidate for any junior position. Speaking with her reveals a very thoughtful and resourceful young designer. Why hasn’t she been able to land a full-time job? What’s going on in the design job market? 

Retro-style robot standing at a large control panel filled with buttons, switches, and monitors displaying futuristic data.

The Era of the AI Browser Is Here

For nearly three years, Arc from The Browser Company has been my daily driver. To be sure, there was a little bit of a learning curve. Tabs disappeared after a day unless you pinned them. Then they became almost like bookmarks. Tabs were on the left side of the window, not at the top. Spaces let me organize my tabs based on use cases like personal, work, or finances. I could switch between tabs using control-Tab and saw little thumbnails of the pages, similar to the app switcher on my Mac. Shift-command-C copied the current page’s URL. 

All these little interface ideas added up to a productivity machine for web jockeys like myself. And so, I was saddened to hear in May that The Browser Company stopped actively developing Arc in favor of a new AI-powered browser called Dia. (They are keeping Arc updated with maintenance releases.)

They had started beta-testing Dia with college students first and just recently opened it up to Arc members. I finally got access to Dia a few weeks ago. 

In just about a year, Bluesky has doubled its userbase from 20 million to 40 million. Last year, it benefitted from “the wake of Donald Trump’s re-election as president, and Elon Musk’s continued degradation of X, Bluesky welcomed an exodus of liberals, leftists, journalists, and academic researchers, among other groups.” Writing in his Platformer newsletter, Casey Newton reflects back on the year, surfacing up the challenges Bluesky has tried to solve in reimagining a more “feel-good feed.”

It’s clear that you can build a nicer online environment than X has; in many ways Bluesky already did. What’s less clear is that you can build a Twitter clone that mostly makes people feel good. For as vital and hilarious as Twitter often was, it also accelerated the polarization of our politics and often left users feeling worse than they did before they opened it.

Bluesky’s ingenuity in reimagining feeds and moderation tools has been a boon to social networks, which have happily adopted some of its best ideas. (You can now find “starter packs” on both Threads and Mastodon.) Ultimately, though, it has the same shape and fundamental dynamics as a place that even its most active users called “the Hellsite.”

Bluesky began by rethinking many core assumptions about social networks. To realize its dream of a feel-good feed, though, it will likely need to rethink several more.

I agree with Newton. I’m not sure that in this day and age, building a friendlier, snark- and toxic-free social media platform is possible. Users are too used to hiding behind keyboards. It’s not only the shitposters but also the online mobs who jump on the anything that might seem out of the norm with whatever community a user might be in.

Newton again:

Nate Silver opened the latest front in the Bluesky debate in September with a post about “Blueskyism,” which he defines as “not a political movement so much as a tribal affiliation, a niche set of attitudes and style of discursive norms that almost seem designed in a lab to be as unappealing as possible to anyone outside the clique.” Its hallmarks, he writes, are aggressively punishing dissent, credentialism, and a dedication to the proposition that we are all currently living through the end of the world.

Mobs, woke or otherwise, silence speech and freeze ideas into orthodoxy.

I miss the pre-Elon Musk Twitter. But I can’t help but think it would have become just as polarized and toxic regardless of Musk transforming it into X.

I think the form of text-based social media from the last 20 years is akin to manufacturing tobacco in the mid-1990s. We know it’s harmful. It may be time to slap a big warning label on these platforms and discourage use.

(Truth be told, I’m on the social networks—see the follow icons in the sidebar—but mainly to give visibility into my work here, though largely unsuccessfully.)

White rounded butterfly-shaped 3D icon with soft shadows centered on a bright blue background.

The Bluesky exodus, one year later

The company has 40 million users and big plans for the future. So why don’t its users seem happy? PLUS: The NEO Home Robot goes viral + Ilya Sutskever’s surprising deposition

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Jason Spielman put up a case study on his site for his work on Google’s NotebookLM:

The mental model of NotebookLM was built around the creation journey: starting with inputs, moving through conversation, and ending with outputs. Users bring in their sources (documents, notes, references), then interact with them through chat by asking questions, clarifying, and synthesizing before transforming those insights into structured outputs like notes, study guides, and Audio Overviews.

And yes, he includes a sketch he did on the back of a napkin.

I’ve always wondered about the UX of NotebookLM. It’s not typical and, if I’m being honest, not exactly super intuitive. But after a while, it does make sense. Maybe I’m the outlier though, because Spielman’s grandmother found it easy. In an interview last year on Sequoia Capital’s Training Data, he recalls:

I actually do think part of the explosion of audio overviews was the fact it was a simple one click experience. I was on the phone with my grandma trying to explain her how to use it and it actually didn’t take any explanation. I’m like, “Drop in a source.” And she’s like, “Oh! I see. I click this button to generate it.” And I think that the ease of creation is really actually what catalyzed so much explosion. So I think when we think about adding these knobs [for customization] I think we want to do it in a way that’s very intentional.

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Designing NotebookLM

Designer, builder, and visual storyteller. Now building Huxe. Previously led design on NotebookLM and contributed to Google AI projects like Gemini and Search. Also shoot photo/video for brands like Coachella, GoPro, and Rivian.

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