Gess Puglielli, writing on LinkedIn, argues that the speed of AI interface generation has revealed something other than a new tool. It has revealed that a lot of companies were never working from a real definition of design:
But interfaces were never the real value of design. They were just the artefacts left behind. The output. The visible layer of a much deeper process involving human behaviour, systems thinking, psychology, usability, strategy, communication, emotion, culture and invention. Design was never about moving pixels around a canvas. Design is how humans shape the world around them.
Jakob Nielsen made an adjacent argument about the shift from artifact production to intent shaping. Puglielli is pointing at something sharper. Nielsen describes a shift in what designers do; Puglielli says the shift has exposed a category of companies that mistook the artifact for the work in the first place.
The diagnostic part is what stayed with me:
In many organisations, designers were already being treated like production software long before generative AI arrived. The process often looked something like this: Product defines requirements. Engineering defines constraints. Leadership defines strategy. Then design is invited in to “make it look good.” At that point, the designer has already been removed from the act of designing. They’ve become decorators of predetermined decisions.
This is what makes “AI replaced our designers” make sense inside certain rooms and sound absurd inside others. If your design function had already been narrowed to ticket-taking execution, AI can replicate execution. Karri Saarinen pointed at the same misunderstanding when he wrote that the hard part of design is understanding the problem well enough to know what should exist at all. Puglielli’s contribution is the corollary: the companies that don’t know that won’t notice it’s missing when it gets cut.
Puglielli argues what AI isn’t good at:
AI can generate screens. It cannot independently define meaningful problems worth solving. It cannot deeply understand cultural nuance, emotional context or human contradiction in the way experienced designers can. It cannot navigate organisational politics, align competing stakeholder priorities, recognise ethical implications or identify latent human needs before users themselves can articulate them.
Most importantly, it cannot care. And care matters more than the industry likes to admit.
Care is the right word for designers and a weak word for industry, because businesses don’t pay for care. They pay for the outputs care produces—taste, the ability to see a problem before it’s named, and the thing we call judgment.
