You Had Me at First Tab
May 16, 2009 • 2 min readCustomer and user experience is not always about the website, the phone call, or person-to-person interaction in a store. It can also come through the form of packaging.
Posts
Creation with a Crowd
April 18, 2009 • 4 min readWhile sites like crowdSPRING represent the problematic side of creative crowdsourcing—asking designers to work for free—there are ethical ways to harness collective creativity. Through examples like Weezer's collaborative songwriting and Intel's Mass Animation project, I explore how voluntary participation and fair compensation can make crowdsourced creativity work.
Where Is the Craftsmanship?
March 19, 2009 • 4 min readAs a designer, I can't help but notice typography everywhere I go—from fancy restaurant menus to local café signage. One particular typographical detail drives me especially crazy, and it's a perfect example of how modern technology has both democratized and potentially diminished the craft of professional design.
Sell the Horseshit
February 12, 2009 • 2 min readYesterday the design and advertising community was abuzz over the leaked presentation deck for the new Pepsi logo by the Arnell Group. Yes it is absolutely a work of pure horseshit. But, I was reminded of the decks that my colleagues and I create every day and how somebody's horseshit may be someone else's chocolate cake.
The Soul of the Apple Store: Genius Bar
January 27, 2005 • 1 min readThe _New York Times_ published a story today about the Genius Bars in the Apple Stores, and how they are the “souls of the stores.” Mentioned within the article is the video loop that plays behind the Bar, which I had the pleasure and privilege of designing!