We communicate in stories. Storytelling has been around as long as our species has existed. From paintings on cave walls in Lascaux, to hieroglyphics in ancient Egypt, to radio dramas like “War of the Worlds” that cause city-wide panic, to the fantastical Game of Thrones television series on HBO, stories impart culture, history, information, and ideas. Stories are primal so we are receptive to them, and we remember them.

Today when we think of storytelling, we think of our modern day’s Golden Age of Television or the Marvel Cinematic Universe (“MCU”) movies. Comic-Con in San Diego is the Mecca of pop culture storytelling, and this year brought an estimated 135,000 fans from over 80 countries. Attendees packed over 2,000 panels and screenings and lined up for more than 250 autograph events from their favorite actors, writers, and artists. Fans lined up for hours, often overnight, for a chance to get into the infamous 6,500-seat Hall H where they were able to get a glimpse of their favorite star talking about their latest film or TV project. Many came to the con dressed as their favorite characters, often constructing their own elaborate costumes. That is fandom, otherwise known as brand loyalty.

What lessons for design and branding can we learn from Comic-Con and its pilgrimage of rabid fans? Storytelling has power, and design is storytelling.

FEED 2009 has now been released and I feel privileged to have been a part of this one. If you haven’t already checked it out, please do so. The report and findings are very compelling and eye-opening. [Download PDF]

I wanted to share a little bit about the process we went through in designing the new report.

When my friend and colleague Garrick Schmitt first approached me, he already had an editorial direction in mind. He realized the data was so profound that the usual packaging of articles around the report would actually take away from it. So he wanted a smaller format with less content. He referenced books by Marty Neumeier: simple layout, large type, lots of infographics. The theme for the book came down to “customer engagement.” The data shows that when brands engage with customers in an experience of some kind (like an event, contest, etc.), ninety-six percent (96%) of their customers are more likely to consider, buy from or recommend that brand. Ninety-six percent. You never see a number like that in a survey. (To get that number, add up the sometimes/usually/always percentages for the consider, purchase and recommend results.)

A couple of weeks ago, I happened upon a site called crowdSPRING. I forget exactly how I got to the site, but what I found there made me feel a little icky and left a bad taste in my mouth. I wrote a tweet about it (which in turn updated my Facebook status) and many of my designer friends had strong negative reactions too.

Stepping back a bit, what is crowdSPRING? It’s a website that allows companies to post briefs for design projects (mostly logos and websites), with the expectation that dozens if not hundreds of designers from around the world will post their solutions to those projects. Finished solutions. Not portfolios, resumes or even sketches. But the finished logo, website comps, CD packaging design, etc.

Why the ick factor? It took me a few days to process it internally, but I eventually came to this conclusion: the site sucks time away from thousands of budding designers. They are all working for free. Only the lucky ones whose solutions get chosen are paid. Imagine if you ate dinner at five different restaurants and only paid for the one dinner you liked? That is what’s happening on crowdSPRING: free work.

Yesterday the design and advertising community was abuzz over the leaked presentation deck (PDF) for the new Pepsi logo by the Arnell Group. Yes it is absolutely a work of pure horseshit. But, I was reminded of the decks that my colleagues and I create every day and how somebody’s horseshit may be someone else’s chocolate cake.

We all have to sell our work. Ideally the concepts and ideas come from a well-formed strategy, but that doesn’t always happen. Many times the strategy must back into the creative. In other words sometimes you might have a great idea that you’ll need to justify after the fact.

The New York Times published a story today about the Genius Bars in the Apple Stores, and how they are the “souls of the stores.” Mentioned within the article is the video loop that plays behind the Bar, which I had the pleasure and privilege of designing!

Invariably in their 20's and 30's, and predominantly male, Apple's experts do keep lofty company. Behind each bar is a screen with a rotating display of quotations from half a dozen better-known intellectual luminaries, like Leonardo da Vinci ("The noblest pleasure is the joy of understanding") and Michelangelo ("If people knew how hard I had to work to gain my mastery, it wouldn't seem wonderful at all").