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155 posts tagged with “product design”

Karri Saarinen, writing for the Linear blog:

Unbounded AI, much like a river without banks, becomes powerful but directionless. Designers need to build the banks and bring shape to the direction of AI’s potential. But we face a fundamental tension in that AI sort of breaks our usual way of designing things, working back from function, and shaping the form.

I love the metaphor of AI being the a river and we designers are the banks. Feels very much in line with my notion that we need to become even better curators.

Saarinen continues, critiquing the generic chatbox being the primary form of interacting with AI:

One way I visualize this relationship between the form of traditional UI and the function of AI is through the metaphor of a ‘workbench’. Just as a carpenter’s workbench is familiar and purpose-built, providing an organized environment for tools and materials, a well-designed interface can create productive context for AI interactions. Rather than being a singular tool, the workbench serves as an environment that enhances the utility of other tools – including the ‘magic’ AI tools.

Software like Linear serves as this workbench. It provides structure, context, and a specialized environment for specific workflows. AI doesn’t replace the workbench, it’s a powerful new tool to place on top of it.

It’s interesting. I don’t know what Linear is telegraphing here, but if I had to guess, I wonder if it’s closer to being field-specific or workflow-specific, similar to Generative Fill in Photoshop. It’s a text field—not textarea—limited to a single workflow.

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Design for the AI age

For decades, interfaces have guided users along predefined roads. Think files and folders, buttons and menus, screens and flows. These familiar structures organize information and provide the comfort of knowing where you are and what's possible.

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Sarah Gibbons and Evan Sunwall from NN/g:

The rise of AI tools doesn’t mean becoming a “unicorn” who can do everything perfectly. Specialization will remain valuable in our field: there will still be dedicated researchers, content strategists, and designers.

However, AI is broadening the scope of what any individual can accomplish, regardless of their specific expertise.

What we’re seeing isn’t the elimination of specialization but rather an increased value placed on expanding the top of a professional’s “expertise T.”

This reinforces what I talked about in a previous essay, “T-shaped skills [will become] increasingly valuable—depth in one area with breadth across others.”

They go on to say:

We believe these broad skills will coalesce into experience designer and architect roles: people who direct AI-supported design tasks to craft experiences for humans and AI agents alike, while ensuring that the resulting work reflects well-researched, strategic thinking.

In other words, curation of the work that AI does.

They also make the point that designers need to be strategic, i.e., focus on the why:

This evolution means that the unique value we bring as UX professionals is shifting decidedly toward strategic thinking and leadership. While AI can execute tasks, it cannot independently understand the complex human and organizational contexts in which our work exists.

Finally, Gibbons and Sunwall end with some solid advice:

To adapt to this shift toward generalist skills, UX professionals should focus on 4 key areas: • Developing a learning mindset • Becoming fluent in AI collaboration • Focusing on transferable skills • Expanding into adjacent fields

I appreciate the learning mindset bit, since that’s how I’m wired. I also believe that collaborating with AI is the way to go, rather than seeing it as a replacement or a threat.

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The Return of the UX Generalist

AI advances make UX generalists valuable, reversing the trend toward specialization. Understanding multiple disciplines is increasingly important.

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Steven Kurtz, writing for The New York Times:

For many of the Gen X-ers who embarked on creative careers in the years after [Douglas Coupland’s Generation X] was published, lessness has come to define their professional lives.

If you entered media or image-making in the ’90s — magazine publishing, newspaper journalism, photography, graphic design, advertising, music, film, TV — there’s a good chance that you are now doing something else for work. That’s because those industries have shrunk or transformed themselves radically, shutting out those whose skills were once in high demand.

My first assumption was that Kurtz was writing about AI and how it’s taking away all the creative jobs. Instead, he weaves together a multifactorial illustration about the diminishing value of commercial creative endeavors like photography, music, filmmaking, copywriting, and design.

“My peers, friends and I continue to navigate the unforeseen obsolescence of the career paths we chose in our early 20s,” Mr. Wilcha said. “The skills you cultivated, the craft you honed — it’s just gone. It’s startling.”

Every generation has its burdens. The particular plight of Gen X is to have grown up in one world only to hit middle age in a strange new land. It’s as if they were making candlesticks when electricity came in. The market value of their skills plummeted.

It’s more than AI, although certainly, that is top of everyone’s mind these days. Instead, it’s also stock photography and illustrations, graphic templates, the consolidation of ad agencies, the revolutionary rise of social media, and the tragic fall of traditional media.

Similar shifts have taken place in music, television and film. Software like Pro Tools has reduced the need for audio engineers and dedicated recording studios; A.I., some fear, may soon take the place of actual musicians. Streaming platforms typically order fewer episodes per season than the networks did in the heyday of “Friends” and “ER.” Big studios have slashed budgets, making life for production crews more financially precarious.

Earlier this year, I cited Baldur Bjarnason’s essay about the changing economics of web development. As an opening analogy, he referenced the shifting landscape of film and television.

Born in 1973, I am squarely in Generation X. I started my career in the design and marketing industry just as the internet was taking off. So I know exactly what the interviewees of Kurtz’s article are facing. But by dogged tenacity and sheer luck, I’ve been able to pivot and survive. Am I still a graphic designer like I was back in the mid-1990s? Nope. I’m more of a product designer now, which didn’t exist 30 years ago, and which is a subtle but distinct shift from UX designer, which has existed for about 20 years.

I’ve been lucky enough to ride the wave with the times, always remembering my core purpose.

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The Gen X Career Meltdown (Gift link)

Just when they should be at their peak, experienced workers in creative fields find that their skills are all but obsolete.

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Closeup of a man with glasses, with code being reflected in the glasses

From Craft to Curation: Design Leadership in the Age of AI

In a recent podcast with partners at startup incubator Y Combinator, Jared Friedman, citing statistics from a survey with their current batch of founders says, “[The] crazy thing is one quarter of the founders said that more than 95% of their code base was AI generated, which is like an insane statistic. And it’s not like we funded a bunch of non-technical founders. Like every one of these people is highly tactical, completely capable of building their own product from scratch a year ago…”

A comment they shared from founder Leo Paz reads, “I think the role of Software Engineer will transition to Product Engineer. Human taste is now more important than ever as codegen tools make everyone a 10x engineer.”

A screenshot of the YourOutie.is website showing the Lumon logo at the top with the title "Outie Query System Interface (OQSI)" beneath it. The interface has a minimalist white card on a blue background with small digital patterns. The card contains text that reads "Describe your Innie to learn about your Outie" and a black "Get Started" button. The design mimics the retro-corporate aesthetic of the TV show Severance.

Your Outie Has Both Zaz and Pep: Building YourOutie.is with AI

A tall man with curly, graying hair and a bushy mustache sits across from a woman with a very slight smile in a dimly lit room. There’s pleasant, calming music playing. He’s eager with anticipation to learn about his Outie. He’s an Innie who works on the “severed” floor at Lumon. He’s undergone a surgical procedure that splits his work self from his personal self. This is the premise of the show Severance on Apple TV+.

A cut-up Sonos speaker against a backdrop of cassette tapes

When the Music Stopped: Inside the Sonos App Disaster

The fall of Sonos isn’t as simple as a botched app redesign. Instead, it is the cumulative result of poor strategy, hubris, and forgetting the company’s core value proposition. To recap, Sonos rolled out a new mobile app in May 2024, promising “an unprecedented streaming experience.” Instead, it was a severely handicapped app, missing core features and broke users’ systems. By January 2025, that failed launch wiped nearly $500 million from the company’s market value and cost CEO Patrick Spence his job.

What happened? Why did Sonos go backwards on accessibility? Why did the company remove features like sleep timers and queue management? Immediately after the rollout, the backlash began to snowball into a major crisis.

A collage of torn newspaper-style headlines from Bloomberg, Wired, and The Verge, all criticizing the new Sonos app. Bloomberg’s headline states, “The Volume of Sonos Complaints Is Deafening,” mentioning customer frustration and stock decline. Wired’s headline reads, “Many People Do Not Like the New Sonos App.” The Verge’s article, titled “The new Sonos app is missing a lot of features, and people aren’t happy,” highlights missing features despite increased speed and customization.

A winter panoramic view from what appears to be a train window, showing a snowy landscape with bare deciduous trees and evergreens against a gray sky. The image has a moody, blue-gray tone.

The Great Office Reset

Cold Arrival

It’s 11 degrees Fahrenheit as I step off the plane at Toronto Pearson International. I’ve been up for nearly 24 hours and am about to trek through the gates toward Canadian immigration. Getting here from 73-degree San Diego was a significant challenge. What would be a quick five-hour direct flight turned into a five-hour delay, then cancelation, and then a rebook onto a red-eye through SFO. And I can’t sleep on planes. On top of that, I’ve been recovering from the flu, so my head was still very congested, and the descents from two flights were excruciating.

After going for a short secondary screening for who knows what reason—the second Canada Border Services Agency officer didn’t know either—I make my way to the UP Express train and head towards downtown Toronto. Before reaching Union Station, the train stops at the Weston and Bloor stations, picking up scarfed, ear-muffed, and shivering commuters. I disembark at Union Station, find my way to the PATH, and headed towards the CN Tower. I’m staying at the Marriott attached to the Blue Jays stadium.

Zuckerberg believes Apple “[hasn’t] really invented anything great in a while…”

Appearing on Joe Rogan’s podcast, this week, Meta CEO Mark Zuckerberg said that Apple “[hasn’t] really invented anything great in a while. Steve Jobs invented the iPhone and now they’re just kind of sitting on it 20 years later.”

Let’s take a look at some hard metrics, shall we?

I did a search of the USPTO site for patents filed by Apple and Meta since 2007. In that time period, Apple filed for 44,699 patents. Meta, nee Facebook, filed for 4,839, or about 10% of Apple’s inventions.

Side-by-side screenshots of patent searches from the USPTO database showing results for Apple Inc. and Meta Platforms. The Apple search (left) returned 44,699 results since 2007, while the Meta search (right) returned 4,839 results.

A stylized digital illustration of a person reclining in an Eames lounge chair and ottoman, rendered in a neon-noir style with deep blues and bright coral red accents. The person is shown in profile, wearing glasses and holding what appears to be a device or notebook. The scene includes abstract geometric lines cutting across the composition and a potted plant in the background. The lighting creates dramatic shadows and highlights, giving the illustration a modern, cyberpunk aesthetic.

Design’s Purpose Remains Constant

Fabricio Teixeira and Caio Braga, in their annual The State of UX report:

Despite all the transformations we’re seeing, one thing we know for sure: Design (the craft, the discipline, the science) is not going anywhere. While Design only became a more official profession in the 19th century, the study of how craft can be applied to improve business dates back to the early 1800s. Since then, only one thing has remained constant: how Design is done is completely different decade after decade. The change we’re discussing here is not a revolution, just an evolution. It’s simply a change in how many roles will be needed and what they will entail. “Digital systems, not people, will do much of the craft of (screen-level) interaction design.”

Scary words for the UX design profession as it stares down the coming onslaught of AI. Our industry isn’t the first one to face this—copywriters, illustrators, and stock photographers have already been facing the disruption of their respective crafts. All of these creatives have had to pivot quickly. And so will we.